SUPPORT

Fast and efficient technology experts

When problems arise, you only care about one thing: having a trusted expert you can rely on. We’re competent, fast, and here for you.

OUR IMPACT ON YOUR OPERATIONS

Well-integrated technology improves performance

Technology should serve humans, not the other way around. And when technological solutions don’t fit properly, they cause inefficiency. Umbrella’s technical support goes beyond problem solving. We put boots on the ground to understand your day-to-day reality. Plus, we’re always connected remotely to help you deal with everyday bumps in the road.

Give your employees the support they need to get comfortable with the tools at their disposal

Enjoy peace of mind with the knowledge that a team of IT professionals has your back

Get emergency technical support in under 2 hours

OUR IMPACT ON YOUR BOTTOM LINE

We work hard to
make your life easier

Managing technology within a budget is a full-time job. Especially when rapid innovations can upend your budget in no time. We take the time to listen and explain. Our team works tirelessly to help you make decisions and simplify your day. Everything we do is aimed at keeping your technology investments healthy, without borrowing against your future.

Stay in control of your company’s IT decisions

Always get the facts and honest advice

Clear explanations to help you make decisions

Our services

Our technical support services include guidance and assistance, remote troubleshooting, and ultrafast emergency response in the event of a failure or major problem.

9 services

DON’T LEAVE ANYTHING TO CHANCE

  1. Dedicated team for each client
  2. Rapid response protocol in the event of a crisis
  3. Remote maintenance system
  4. Frequent on-site visits from technicians
  5. Knowledge transfer to clients/users
  6. Periodic updates for licensed software
  7. Staff support to ensure proper use of technology
  8. Inventory maintenance for equipment and licences
  9. Retention of documentation

100% commitment, 365 days a year. We guarantee fast response times in the event of an emergency.

At Umbrella, we believe in the strength of collaboration. We are proud to work together with partners who share our corporate culture based on technological innovation and superior customer experience. By pooling our mutual expertise, we assure you that your IT will increase your security, productivity, and competitiveness.